Questions about the OLS (Online Learning System)
If you have questions about using the OLS in k12, please see the Strong Start website below to learn how to use all of the features in the OLS:
Questions about eSchool
1. How much progress should my student be making each week?
eSchool students are expected to make 2.5% of progress in each class per week. The number of lessons this equates to is different for every class, but it will be the equivalent of their current set weekly schedule (which is usually 5 language arts lessons each week, 5 math lessons each week, 2-3 science lessons, 2-3 history lessons, and 2 specialty [art, music, etc.] lessons each week).
2. The OLS has been down since yesterday. When will it be fixed?
To have the OLS down for a full day would be rare. More likely, the parent simply needs to clear the cache, restart the computer and the OLS will come right up. When the parent cannot access the OLS, the problem is most often on their end, rather than on the part of K12. The OLS is up almost all the time, 24/7. Planned maintenance outages are announced in advance and are generally done during non-school hours. If you suspect the site is down, it will be posted about here: https://www.help.k12.com/s/article/Service-Disruption
3. How do I know if I received all my materials?
Do the following:
To have the OLS down for a full day would be rare. More likely, the parent simply needs to clear the cache, restart the computer and the OLS will come right up. When the parent cannot access the OLS, the problem is most often on their end, rather than on the part of K12. The OLS is up almost all the time, 24/7. Planned maintenance outages are announced in advance and are generally done during non-school hours. If you suspect the site is down, it will be posted about here: https://www.help.k12.com/s/article/Service-Disruption
3. How do I know if I received all my materials?
Do the following:
-
-Login to the Online School (Learning Coach account)
-
-Click "My Info"
-
-Select the student's name
-
-Click the “Orders" tab to see a list of all material orders
-
- Select the order number that you would like to view
-
-Scroll down to "Course Materials" to view a summary of your order; this includes a list of the materials provided for each
course, the kit name/SKU number, the order status, tracking information, etc.
-
-Click the "arrow" to see the items provided in each course kit.
- -Cross reference the list with the items received.
4. What should I do if my materials were damaged or broken?
Call K12 Customer Care and a replacement will be sent. 866-512-2273
Call K12 Customer Care and a replacement will be sent. 866-512-2273
5. I am missing some materials. What should I do?
Determine if an entire course kit is missing or only a single item from a course kit. Determine if the packing slip said it was included or backordered. If an item is listed as backordered, nothing needs to be done. If an item was listed as shipped, but wasn’t included, the parent should call K12 Customer Care at 1-866-512-2273.
6. Which books can I write in?
You receive both consumable (workbooks, teacher guides, student guides) and non-consumable materials (textbooks, novels, classic children's books). The student and Learning Coach are encouraged to write in the consumable materials; however, non-consumable books will be returned at the end of the school year.
How do I know the difference between consumable and non-consumable books in the OLS?
7. What if my child is sick or misses one day of school work?
If a student is not going to be school work for one or two days, k12 will not assign "extra" lessons for the lessons they missed while they were "absent." Instead, everything will be pushed back by one day, or however many days the student missed. So to "catch up," you will have to skip forward and look at the next day (or days) worth of work to see what lessons need to be completed. If you miss several days but continue assignments at the same pace as if you never missed, your student's progress will be behind.
8. Do I need to let the teacher know if my student will be absent?
If your student is sick for a day or two or something comes up in your family where your student wasn't able to complete any work, you do NOT need to let me know. However, if your student will not being completing school work for more than 3 days because of illness or vacation, please let the teacher know so we can have record of why your student may not have met their progress goal for the week.
9. How stingy are you on meeting the 2.5% of progress each week?
eSchool recommends you complete 2.5% of progress each week in order to finish their courses by the end of the school year. Course completion in eSchool means 80% finished with the course. This is the same amount of state standards that students can cover in a brick and mortar school. You will not be penalized as long as you don't get farther than 10% (the equivalent of one month) behind. Students who fall more than 10% behind in a course will be issued a truancy citation. Students CAN complete MORE than 2.5% in each course per week if they would like to.
10. What are truancy citations?
Provo School District requires students "attend" school for a certain
number of days each year. Because eSchool does not require you to track
how long your student spends on school each day, we track "attendance"
by the progress they make each week. Ultimately, we want eSchool to be
flexible for you and your family (hence the two weeks of wiggle room),
but we also want to ensure that your student will have enough time to
learn everything they should in their grade level before progressing to
the next and providing them with a full and rich education. If a student
falls 10% or more behind in a course, or they receive a participation score of 0 for 3 consecutive weeks, a truancy citation is issued. The
truancy citation progression is:
- 1st citation: the student is 10% behind or more in a course. A letter will be sent home asking the parent or learning coach to call the teacher and come up with a plan to get the student back on track, and discuss any reasons why they haven't been making adequate progress.
- 2nd citation: the student still has not made adequate progress over a determined amount of time (decided from the 1st citation). A letter will be sent home asking the parent and student to come in for a meeting with the teacher and eSchool counselor to discuss progress concerns and decide a new plan of action to get the student caught up.
- 3rd citation: the student still has not made adequate progress over a determined amount of time (decided from the 2nd citation). The parents or learning coaches will be expected to attend Truancy School held at the Provo School District Office where they will learn about truancy, it's importance, and consequences when truancy is not kept in our district.
- 4th citation: the student still has not made adequate progress over a determined amount of time (decided from the 3rd citation). The parents or learning coaches will be held accountable for the amount of time the student has been truant, and ordered to appear in a truancy court by Provo City's Juvenile Justice System. The judge and school district will decide at that point what the plan of action will be and what is best for the student's education.
11. Can my student enter
his/her own progress?
This is only
allowable when the student is living independently and is no longer under the
care of a parent or guardian. Otherwise, entering graded work or lesson completion is only
available from the Learning Coach log in. If your student can see this screen,
then he or she is not using a student account log in – create a student account
immediately. Your student should have their own accounts to complete their work
and should not use the parent account. The student account provides numerous
tools and reports designed to help students manage their courses and
assignments. They also have access to quiz answer keys. They miss out on these tools when using the Learning Coach log in.
Setting Up the
Student Account
Go to www.k12.com
Click on “OLS LogIn”
Click on “My Account” at the top of the screen that appears.
Student accounts are
listed on the right if they are made. Otherwise, the learning coach will have
an option that allows them to create student accounts. They can edit the
usernames and passwords from this screen by clicking “Edit”.
12. What are the differences between an Adult Account and a Student Account?
The Student Account does not include the functions that are part of the role of the teaching adult: attendance, accessing assessments and answers to assessments. The Student Account includes all lessons, but not the teacher guides provided for parents. Any material provided in a Student Guide or Student Pages will also be on a Student Account. Parents should not share their Adult account login with their student.
The Student Account does not include the functions that are part of the role of the teaching adult: attendance, accessing assessments and answers to assessments. The Student Account includes all lessons, but not the teacher guides provided for parents. Any material provided in a Student Guide or Student Pages will also be on a Student Account. Parents should not share their Adult account login with their student.
13. What is the school’s
schedule?
Provo
eSchool will follow the school district calendar and observe all holidays and
breaks on that calendar. You may view this calendar here: https://provo.edu/human-resources/calendars/
14. What if my student needs help?
Online tutoring is available for students who need it. See the "contact info" tab for more information about tutoring. The teachers, aides, and counselors with eSchool stand ready to help you or your student in anyway we can.
15.What is covered in live video chat sessions?
Some week's lessons are taught directly from k12, other week's lessons are held to focus on review or mastery of a concept that will be tested at the end of the year. Other times we just connect, discuss, and explore! Live sessions are not mandatory to attend, however it is strongly encouraged. Students who attend at least 2 sessions per month will be entered into a drawing at the end of the month to win a prize!
Some week's lessons are taught directly from k12, other week's lessons are held to focus on review or mastery of a concept that will be tested at the end of the year. Other times we just connect, discuss, and explore! Live sessions are not mandatory to attend, however it is strongly encouraged. Students who attend at least 2 sessions per month will be entered into a drawing at the end of the month to win a prize!
16. Why does my child
have lessons still “not mastered”?
A lesson will show as “not mastered” if the lesson tutorial online has not been completed, or if an assessment still has not been taken.
A lesson will show as “not mastered” if the lesson tutorial online has not been completed, or if an assessment still has not been taken.
17. Where are my materials?
In your “My Info” area, click the
“Shipments” tab. All shipments will be listed there. Click on the order number
to see the materials included in each shipment. If you don’t see what you are looking for or if you
believe you are missing a shipment call 1-866-k12-CARE. Click on your “My Info”
tab in your students section. If you do not see what you are looking for or you
believe you are missing a shipment call 1-866-k12-CARE.
18. How do I change my phone and address?
Go to www.k12.com, and click on OLS Login. Enter your username and password. Once in the OLS, click on “My Info”. When the My Info screen appears, click on “My Account”. You can edit your phone number, email address and user name and password there. If you need to change your mailing address, you must contact your advisor.
19. What time does school start each day?
This school is an
asynchronous school, which means there are very few scheduled times that your
student needs to be online. It is suggested that they create a schedule that
works best for them. Sleeping all morning is not always the best idea. As your student's learning coach it is your responsibility to create and maintain a manageable schedule to assist your student in completing lessons each day. The beauty of eSchool is it's flexibility in scheduling.
20. How do I find the live sessions?
All video chat sessions will be from the Class Connect link on your student's OLS homepage. Links will appear when a session has been scheduled. If you are new and don't see a link that you believe should be there- please email me so I can manually add it for you.
21. How does my student turn in work?
Most worksheets and activities are not turned in through the k12 system. However, assessments will be completed either online, or offline. If an assessment is completed online it will be scored automatically. If it is an offline assessment, it will need to be administered by the learning coach, scored by the learning coach, and the grade entered in by the learning coach. It is not necessary to save completed worksheets unless you would like your student's work reviewed at any point if concerns come up about his or her performance.
22. Can either my student or I “hurt anything” by clicking around the Online School?
No. Feel free to click into any of the tabs: Plan, Lesson Lists, Progress and Attendance. Take a look at some individual lessons. The only thing you will not want to do is mark a lesson “completed” while you and your student are only browsing.
No. Feel free to click into any of the tabs: Plan, Lesson Lists, Progress and Attendance. Take a look at some individual lessons. The only thing you will not want to do is mark a lesson “completed” while you and your student are only browsing.
23. My child is bored. He is flying through the lessons.
We use the philosophy of “go deeper, not wider” – in other words, for children who do need extra challenge, find things to extend within the lesson to make it richer, rather than skimming the surface of many lessons. We may need to evaluate the student and determine the pacing. The initial lessons may likely be a review, so that is probably why he is going so fast. There is a lot you can do to extend a lit lesson. One suggestion can be journal writing. As for math, also there may be some initial review, but there is a benefit of getting used to a daily routine, even if it is a bit easy at the start.
We use the philosophy of “go deeper, not wider” – in other words, for children who do need extra challenge, find things to extend within the lesson to make it richer, rather than skimming the surface of many lessons. We may need to evaluate the student and determine the pacing. The initial lessons may likely be a review, so that is probably why he is going so fast. There is a lot you can do to extend a lit lesson. One suggestion can be journal writing. As for math, also there may be some initial review, but there is a benefit of getting used to a daily routine, even if it is a bit easy at the start.
For all other questions, please refer to the eSchool Student Handbook on our website:
No comments:
Post a Comment